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News Release: For Immediate Release

The Better Business Bureau Serving:
Brazoria, Ft. Bend, Galveston, Harris, Matagorda, Montgomery, & Wharton Counties. (Texas)
Better Business Bureau Tips:
Editorial Ideas From Your Better Business Bureau
Contacts:
Deana Turner:
Office: 713-341-6131, e-mail: dturner@bbbhou.org

www.bbbhou.org * bbbinfo@bbbhou.org * Council of BBBs: www.bbb.org *
24-Hour Information: 713-868-9500, 877-468-9222 (from area code 409 only)

Shopping for Qualified Auto Repair and Services

If you're the typical car owner, you may not know much about the mechanics of your vehicle. When it's time for repairs, however, you should know how to locate a reliable shop and a qualified mechanic.

If you have a problem with your car while it's still under warranty, follow the manufacturer's requirements, which may include having repairs made at an authorized, franchised dealership, to keep your warranty in effect.

If your car is no longer under warranty and you're looking for a qualified, independent repair shop, ask friends and family for recommendations; and check with your Better Business Bureau about the shop's reliability. Look for shops that display certification - like an Automotive Service Excellence (ASE) Seal. ASE certification indicates that some or all of the technicians have met basic standards of knowledge and competence in specific technical areas. Make sure the certificates are recently obtained. Remember, however, that certification alone is not an absolute guarantee of good or honest work.

If major repairs are required, you may want to find a dealer or repair shop specializing in the type of repair needed. If you are in doubt about the nature of the problem, let the shop diagnose it. You may waste money by requesting a specific repair that may not in fact solve the problem. Nevertheless, be as specific and accurate as possible in describing the problem.

Always request an estimate for parts and labor. Make sure the estimate states that the shop will contact you for approval before performing any work exceeding a specified amount of time or money.

When you pick up your car, ask the service manager to explain all work completed and all replacements made. Also, ask that any major new parts that have been installed be pointed out to you, if possible. If the shop guarantees its work, request the guarantee in writing. Be sure that your bill itemizes the repairs so if a problem occurs later, you can prove that the item in question is covered by the guarantee.

For more information on auto repair, contact your local Better Business Bureau at 713-868-9500, or 1-800-275-3626, and visit the local BBB web site at http://www.bbbhou.org.

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