Copyright and Trademark Notice

"The contents of all material available on this Internet site are copyrighted by Better Business Bureau, Inc.  or the Council of Better Business Bureaus unless otherwise indicated.  Copyright is not claimed as to any part of an original work prepared by a U.S.  or state government officer or employee as part of that person's official duties.  All rights are reserved by Better Business Bureau, Inc.  & the Council of Better Business Bureaus, and content may not be reproduced, downloaded, disseminated, published, or transferred in any form or by any means, except with the prior written permission of Better Business Bureau, Inc., or as indicated below.  

Better Business Bureau, BBB, BBBOnLine, and the BBB torch, BBBOnLine and BBB CARE logos are federally registered service marks owned by the Council of Better Business Bureaus, Inc. These marks may be used, with certain restrictions, by Better Business Bureaus and eligible companies participating in Better Business Bureau programs under a license agreement.
It is CBBB policy to take action against all unauthorized use of its marks.

Members of Better Business Bureau, Inc.  may download pages or other content for their own use, consistent with the mission and purpose of Better Business Bureau, Inc.  (as codified in its governing documents) on a single computer.  However, no part of such content may be otherwise or subsequently reproduced, downloaded, disseminated, published, or transferred, in any form or by any means, except with the prior written permission of, and with express attribution to Better Business Bureau, Inc.  Copyright infringement is a violation of federal law subject to criminal and civil penalties.  BBB or CBBB and BETTER BUSINESS BUREAU or COUNCIL OF BETTER BUSINESS BUREAUS are (registered) service marks of the Council of Better Business Bureaus."

Legal Notice and Disclaimer

"The technical information contained herein is provided to Better Business Bureau, Inc.  by Better Business Bureau, Inc.  members and nonmembers.  While the Better Business Bureau, Inc.  makes every effort to present accurate and reliable information on this Internet site, Better Business Bureau, Inc. does not endorse, approve, or certify such information, nor does it guarantee the accuracy, completeness, efficacy, timeliness, or correct sequencing of such information.  Use of such information is voluntary, and reliance on it should only be undertaken after an independent review of its accuracy, completeness, efficacy, and timeliness.  Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer, or otherwise does not constitute or imply endorsement, recommendation, or favoring by the Better Business Bureau, Inc.

"Better Business Bureau, Inc.  (including its employees and agents) assumes no responsibility for consequences resulting from the use of the information herein, (or from use of the information obtained at linked Internet addresses,) or in any respect for the content of such information, including (but not limited to) errors or omissions, the accuracy or reasonableness of factual or scientific assumptions, studies or conclusions, the defamatory nature of statements, ownership of copyright or other intellectual property rights, and the violation of property, privacy, or personal rights of others.  Better Business Bureau, Inc.  is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on such information.  No guarantees or warranties, including (but not limited to) any express or implied warranties of merchantability or fitness for a particular use or purpose, are made by Better Business Bureau, Inc.  with respect to such information."

Privacy Policy

The Better Business Bureau (BBB) system is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect personal information you provide online.

Basic Confidentiality Policy

It is BBB policy that personal information, such as your name, postal and e-mail address or telephone number, is private and confidential. Accordingly, the personal information you provide is stored in a secure location, is accessible only by designated staff, and is used only for the purposes for which you provide the information (such as to reply to your request or to handle your complaint).  For example, when you file a complaint about a business online, the personal information you provide will be used to process your complaint.

If you also indicate on our sites that you would like to receive information about other BBB programs and services, such as scam alerts, publications or membership, your personal information will be added to appropriate BBB mailing lists.  You can indicate your desire when completing a complaint form or when you send us e-mail.  If at any time you change your mind and would like to add or remove your name from the BBB's mailing list, or correct your personal information, please email us at brogers@bbbhou.org.

No Release of Information to Third Parties

Personal information will not be released to third parties except to further the purpose for which you provide the information, such as sending your complaint to the company for action, or if release is required by law or is pertinent to judicial or governmental investigations or proceedings. Your information may also be released to the media upon their request. There are no other circumstances under which we will provide or sell personal information to third parties.

No Computer Tracking of Identifiable Information

Our computer is not set up to track, collect or distribute personal information about its visitors.  It does recognize the home server of visitors, but not e-mail addresses.  For example, we can tell which Internet Service Provider our visitors use, but not the names, addresses or other information about our visitors that would allow us to identify the particular visitors to our sites.  This information is used only for internal purposes by BBB technical support staff.  

In addition, our web sites track information about the visits to our web sites.  For example, we compile statistics that show the daily number of visitors to our sites, the daily requests we receive for particular files on our web sites, and what countries those requests come from.  These aggregated statistics are used internally to better provide services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.  

The Better Business Bureau system is not responsible for the privacy practices or policies of participants in its various programs.

Links to Other Internet Sites

"At certain places on this Better Business Bureau, Inc. Internet site, live 'links' to other Internet addresses can be accessed.  Such external Internet addresses contain information created, published, maintained, or otherwise posted by institutions or organizations independent of Better Business Bureau, Inc.  Better Business Bureau, Inc.  does not endorse, approve, certify, or control these external Internet addresses and does not guarantee the accuracy, completeness, efficacy, timeliness, or correct sequencing of information located at such addresses.  Use of any information obtained from such addresses is voluntary, and reliance on it should only be undertaken after an independent review of its accuracy, completeness, efficacy, and timeliness.  Reference therein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer, or otherwise does not constitute or imply endorsement, recommendation, or favoring by Better Business Bureau, Inc."

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