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Choosing A Quality Pool Contractor

1. Do the contractors you are considering have business addresses and telephone numbers? Check to see if each company is listed in the current telephone directory. This will tell you if the company has been in business for at least one year.
2. If you request several bids, make sure they are based on the same specifications, equipment, etc.
3. Be certain the quality, brand, grade, weight, color and size of materials to be used is stated in the contract.    A contract should also include an appropriate date to start installation or construction; a completion date with appropriate understandings regarding delays; written understandings as to the consumer’s responsibility regarding additional costs such as hitting solid rock or water, the moving of utility lines, etc.; the size, shape and equipment; total costs, including scheduled payments with the last payment tied to the completion of the project; and a description of any aftercare services. Also have an attorney review the contract if you plan on spending a great deal of money.
4. Always get receipts for any money paid. If full payment is made in cash, be sure to obtain written verification of payment from the contractor with a list of the labor and material charges covered by payment.
5. Is the guarantee or warranty disclosed? Is the entire job under warranty or only certain materials? Is labor included in the guarantee? Who will honor the guarantee – the dealer or the manufacturer? Remember a guarantee is only as good as the firm offering it.
6. Does the company provide liablility and worker’s compensation insurance to protect you in the event of an accident on the job? Insist on a statement of coverage from the contractor’s insurance agent.
7. See that all work conforms to local building codes and regulations. If a permit is required, be sure that you comply with all specifications. See that all construction conforms with building and contract requirements.
8. Do not sign the completion certificate before the work is finished in accordance with the terms of the contract. Be certain that the contract contains all topics discussed and promises made.
9. Ask the contractor for a list of customer references. Contact the references to learn what their experiences were before, during and after work was completed. If possible, visit references and visually inspect the completed job.
10. Call the Better Business Bureau for a company report at (713) 868-9500. The BBB also offers a free list of member companies that are pool contractors.