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If you’ve ever received a holiday gift that was broken or one that didn’t make your wish list, then you realize the value of a retailer’s refund and exchange policy. When shopping this holiday season, don’t be in such a hurry that you forget to ask about the merchant’s policy.

Did You Realize?

• A store must post its refund or exchange policy where you can see it.
• A store can develop a policy of no refunds or exchanges if they choose to do so.
• A store can place restrictions on the issuing of refunds or exchanges that you must follow.
• The exception to a posted policy is if the merchandise is sold in a damaged or non-working condition.

Ask the Right Questions:

• May I exchange the item for another like it?
• May I return the item and buy something else?
• Will the store give me my money back?
• Is this a final sale item?
• If the purchase is made under a written contract, how are the return privileges affected?
• If the product has a separate written warranty, does the warranty affect the means by which I return it?
• If I give this item as a gift, can they return or exchange it without a receipt?

Request the return policy in writing. Many stores print it automatically on the receipt. You never know when a temporary holiday employee may not fully understand the store’s policy.

The Better Business Bureau does not endorse, recommend, or disapprove any product, service or organization.