Uniform Standards of BBB Membership

• Be in business in the BBB's service area for not less than one year.

• Sign the Membership Application and pay first year membership dues.

• Supply background information about the company, its products and services, its marketing methods, and its principals. Provide any other information needed to verify the reliability of the company, including two verifiable business references and a verifiable bank reference.

• Fulfill all licensing and bonding requirements by applicable city, county, state, and federal agencies and authorities, provide license numbers upon application for BBB membership and provide periodic updates on request.

• Promptly respond to all complaints forwarded by the BBB, and make a good faith effort to resolve all such complaints in accordance with good business practices.

• Comply with any decisions rendered through the BBB arbitration programs in which the firm agrees to participate.

• Cooperate with the Bureau in efforts to eliminate the underlying cause of patterns of customer complaints which the BBB may call to the company's attention.

• Cooperate with the BBB’s activities and efforts to promote voluntary self-regulation within the business' industry.

• Adhere to established Better Business Bureau standards of advertising and selling, including the Code of Online Business Practices for online businesses that apply for the BBBOnLine Reliability logo, and cooperate with the Bureau in matters relating thereto.

• Be free from any government action concerning the marketplace and its customers that demonstrates a significant failure of the company to support the principles and purposes of the Better Business Bureau.

• Use the appropriate Better Business Bureau logo in advertising as specified by the Membership Identification Agreement.

• Refrain from using the name or logo of the Better Business Bureau for commercial, sales, or advertising purposes in any manner unless specifically authorized in writing by the BBB.

• Support the principles and purposes of the BBB, and not engage in any activity that reflects adversely on the Bureau or its members.

• Members participating in the Membership Identification Program agree to, for unresolved complaints, (a) binding arbitration under BBB Rules of Arbitration (Binding) if the consumer agrees, or (b) non-binding informal dispute settlement (IDS), or (c) pre-commitment to a dispute settlement process through a provider other than the Bureau, and which the Bureau determines substantially complies with Bureau consumer dispute criteria.

• All Bureau members are required to be free from an unsatisfactory report at the BBB whose service area the company is headquartered.

If you believe your company meets these standards, and you would like more information about applying for membership, click here.

These standards are subject to change, and by agreeing to membership, including membership renewal, members are required to adhere to these standards.